Some of our tickets are open dated with a validity of a few months. This will be reflected on the actual ticket received in the email. Others require a date of visit at the time of booking and is valid for admission on the stated date only (fix date tickets).
Details are always provided in the ‘Important Information’ section on each product page.
There could be some blackout dates announced by the attractions or activity provider and therefore, we have blocked out these dates whenever we receive such updates. However, do note that for up-to-date information regarding blackout dates should always be checked at the official website.
Our tickets are sent as PDF attachments to the email address stated in the check-out page. For example, if you have purchased 5 tickets, you would have received 5 PDF in that email.
If you have physically printed out the tickets, check that you have not printed 2 copies of the same ticket. You can do this by matching the barcode numbers between the tickets, there should be no identical barcode numbers.
If you are showing the tickets digitally over your mobile phone, please ensure that you open each PDF individually. It is common for customers to open the same PDF file twice when they purchase multiple tickets.
If you are still facing issues, feel free to contact us over web chat for quick assistance.
If you have not made any reservation (typically at attraction’s website) for a date and timeslot for your open-dated tickets, generally you are able to visit the attraction’s website to choose a date which you wish to visit. However, we regret to inform that once reservation has been made, most attractions and activities partners do not allow changes anymore.
Fix dated tickets (only valid on the day of visit) cannot be rescheduled once tickets have been issued.
However, as each operator work on different policies, we welcome you to get in touch with us for further assistance beyond the standard guidelines and policies.
You do not need to print the e-tickets unless specifically indicated at the ‘Important Info’ section of the product page.
Order Process & Delivery
Tickets which do not require reservation with the activity provider or attraction can be sent within 30 – 60min if the order is placed between 9am to 9pm (GMT + 0800 hours). If the orders are made outside of these hours, you would receive the tickets within 12 hours.
All tickets are sent electronically to your email address stated when you checkout. Please check your email and your spam folders for the tickets. It is important that you enter the correct email address.
Please check your spam folder to see if the tickets have mistakenly been classified as spam. Additionally, do ensure that emails sent from @fantastixtravel.com are whitelisted.
If you are not able to locate the email, please get in touch with us through the web chat for assistance. Please state the email address and order number. We will re-send the tickets to the same email as per the order form.
We strive to send out all tickets as soon as possible. For urgent cases, please get in touch with us via web chat and let us assist you.
Unfortunately, we are unable to refund on any purchased tickets or activities as the confirmation has already been sent out. However, you may wish to contact us via web chat to seek assistance.